How to Register your tern E-bike for extended Warranty

PROCESSO

To register, please ensure the following criteria are met:

• You are the original owner of the e-bike.

• Ensure that your TERN e-bike is registered within 30 days of the purchase date.

• The e-bike must be purchased through us, CICLO, an authorized TERN dealer.

Below is a step-by-step tutorial.

Access the Registration Portal

• Go to the official Tern Care Warranty Registration Page.

• You can access it here.

Fill Out the Registration Form

• Enter your Service Tag Number.
  An 8-character number that begins with T, and does not contain the I and O.
  You can find it on your bike documentation.

Fill Out the Registration Form

• Confirm that you have received the owner briefing;

• Confirm that your bike was assembled by us.

Personal InformatioN

• Tern account: We recommend selecting the “Create a Tern account” option for any future needs.

• Personal Information: Add all the data required (email, name, adresss,…)

Type of Rider

This section will help TERN recommend the appropriate maintenance frequency for your e-bike.
However, your current usage might change over time. Therefore, we recommend consulting with us so we can provide you with a professional opinion tailored to your needs.

BIKE INFORMATION

Here, you’ll be asked to add a description of your e-bike so you can easily distinguish it from other TERN models you may own.

Next, you’ll need to enter your service tag and frame number (the frame number is stamped on the bike frame, usually close to the service tag, on the lower rear section of the seatpost). This information may be automatically filled in.

Select your TERN model and enter the battery key number(s).

All this information is included in the original documentation or user manual provided with the bike.

BIKE INFORMATION

Enter your date of purchase and upload a purchase receipt (such as a digital invoice, photo of the receipt, or order confirmation).

Finally, select CICLO | Urban Electric Bikes (Portugal) as your dealer!

Rider Resposibility

Check the boxes, and complete the process by clicking “FINISH”.

VANTAGENS

Uma bicicleta eléctrica deve ser manuseada com cuidado, mesmo que esteja dentro da garantia.

Nevertheless, unforeseen situations may arise. Once a TERN bicycle finds a new home, the brand recommends registering the machine to enjoy several advantageous features:

• Exclusive Offers and Discounts

• Dedicated Customer Support

• Regular Updates and Information

• Access to TERN Community

Once you sign up for Tern Care, you’ll have the following coverage:

• Ten Years - Frame, Handlepost, Fork

• One Year - All other original parts, including Tern or BioLogic branded parts and components, except where noted in the warranty information that came with your bicycle.

Overall, signing up for TERN Care can enhance your ownership experience by providing added protection, support, and value.

BATERIA

It is guaranteed that within the first two years of a Bosch battery's life, after 500 completed charge cycles, there will still be efficiency of at least 60%.

Fazendo alguns cálculos, com uma autonomia hipotética de 70 km por carregamento, 500 ciclos de carregamento seriam equivalentes a 35.000 quilómetros. Isto significa que, tendo em conta a garantia de eficiência de dois anos, seria possível fazer cerca de 48 quilómetros por dia. Francamente, é uma quantidade substancial.

Here to Help

By following these steps, your TERN e-bike should be successfully registered for the extended warranty.

If you encounter any issues, feel free to reach out to us at CICLO for assistance.