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Your E-Bike Questions — Answered

PERGUNTAS FREQUENTES

MICROMOBILIDADE

WHAT ARE THE HIGHLIGHTS OF AN E-BIKE?

The value depends entirely on the chosen components.

We offer bicycles with a conventional derailleur, as well as models with an internal gear hub that allows for the installation of a nearly indestructible carbon belt drive.

The main difference in pricing lies in the electric components, such as the motor and battery.

JÁ TENHO UMA BICICLETA CONVENCIONAL. PORQUE É QUE PRECISO DE UMA ELÉCTRICA?

In short, the electric bike removes all the disadvantages of a conventional bicycle.
You can go further without pedaling more and get tired less.
In urban environments like Porto, with its constant ups and downs, motor assistance makes perfect sense, as with a conventional bicycle, you wouldn’t be able to cover the same distances on the same routes.

Existem igualmente vantagens em touring, uma vez que a lógica sem esforço se aplica na mesma medida ao lazer.

Para os que procuram divertir-se em grande touring, as baterias potentes ajudam - consideravelmente - a aumentar as distâncias cada vez maiores.

Os aventureiros do mountain também estão cobertos, com modelos robustos para dominar os terrenos desafiantes.

MAS POSSO UTILIZAR UMA BICICLETA ELÉCTRICA PARA DESLOCAÇÕES PENDULARES, COMO IR PARA O TRABALHO?

Yes, you can!

There are so many options, since compact/foldable bicycles (for the ones that also travel through public transportation) to high-speed models (for further distances).

Consulte aqui o nosso artigo sobre a micromobilidade como um conceito urban .

SUSTENTABILIDADE

A BICICLETA ELÉCTRICA É O FUTURO?

Not only the future: it is the present.

The bicycle is the top choice for mobility in many countries, but it's increasingly being replaced by the E-Bike.

Just look at cities like Amsterdam, Copenhagen, and Münster for a broader perspective. The number of bike paths is growing, along with financial support to make cities more bike-friendly.

Considering all the advantages of E-Bikes, it's only a matter of time before they become mainstream.

EM QUE ASPECTOS SÃO COMPATÍVEIS A SUSTENTABILIDADE E AS BICICLETAS ELÉCTRICAS?

The moment you choose to ride a bicycle instead of a CO2 emitting vehicle, you are contributing to a greener planet.

On the other hand, the electric bicycle production is lighter for the environment, thanks to its eco-materials.

ENTÃO PORQUE É QUE UMA BICICLETA ELÉCTRICA É TÃO CARA?

It depends on what we consider as expensive.

In short terms, the electric bicycle is a conventional bicycle with an electric engine, that is by far its most expensive component. Other highlights are also imperative, such as the battery, display and electric sensors.

If we take into account the cost/benefit, any E-Bike option turns out to be cheap.

COMO É QUE PODE SER BARATO SE SÓ SE POUPA EM COMBUSTÍVEL?

As an innovative and disruptive product, the initial investment can be considerable.

However, it does not requires insurance neither parking slot. Beyond that, the only electric consumption is a small dent on the monthly electric bill.

O fator diversão é enorme: pedala-se mais sem se cansar tanto.

BATERIAS

HOW LONG DOES IT TAKE TO CHARGE AN E-BIKE BATTERY?

It depends on the type of battery.

As an example, a PowerPack 500Wh, by BOSCH, unloaded, with a conventional 230V charger, 4-ampere charger (that usually comes with the E-Bike), can take up to 4 hours to reach 100%.

As opções rápidas de charger podem reduzir este tempo para sensivelmente metade.

HOW MANY KILOMETERS CAN IT GO ON A SINGLE CHARGE?

It depends on the battery type and various factors, such as how it's used.

For a 500Wh model, you can expect a reliable range of 60 to 100 kilometers, typically requiring a full charge every three days.

QUAL É A ESPERANÇA DE VIDA DE UMA PILHA?

A battery's lifespan depends on usage and proper care.

Even with careful handling, such as storing it away from high temperatures, the battery naturally degrades with each complete cycle after its initial use.

Under ideal conditions, you can generally expect it to last around two to three years.

A BATERIA PODE SER CARREGADA FORA DA BICICLETA?

Yes, most electric bicycles include this feature.

Some models are equipped with a safety mechanism that can be unlocked with a key, allowing you to securely lock the battery in the frame or remove it for added convenience.

VI QUE HÁ BATERIAS INTEGRADAS NO QUADRO. POR CONSEGUINTE, NÃO É POSSÍVEL RETIRÁ-LAS?

The integrated battery in the frame is merely aesthetic.

It still has the same characteristics as the exterior one, meaning it can also be removed from the bicycle's frame.

A BATERIA CARREGA-SE ENQUANTO PEDALO?

In the majority of electric bicycle models, it is still the rule to charge the battery in a plug.

The ongoing battery charge will be indeed an innovation to count on in the future.

QUANTAS VEZES POSSO CARREGAR UMA BATERIA?

Lithium-ion batteries can load an unload hundreds of times (some brands even point to the four digits).

But - and yet again - a careful use is a key to a healthy and everlasting battery.

POSSO CONTINUAR A UTILIZAR A BICICLETA ELÉCTRICA MESMO QUANDO A BATERIA SE ESGOTA?

Uma bicicleta eléctrica sem bateria continua a ser uma bicicleta convencional, em que a principal força motriz é - como sempre foi - as nossas pernas.

O QUE É UM WATT-HORA?

As baterias consomem energia com base num rácio de watts por hora. Por exemplo, uma bateria de 500 Wh pode fornecer um máximo de 500 watts de assistência durante uma hora.

No entanto, a matemática é simples: quanto mais watt-hora tivermos, maior será o apoio que receberemos.

QUANTO CUSTA CARREGAR UMA BATERIA?

Assuming we have a 500 Wh battery, and that the kilowatt rate is 15 cents, to 100% charge we would spend something like 7 cents.

A BATERIA É À PROVA DE ÁGUA?

It is, although the correct term is water-resistant. But that does not mean we can cross rivers with it or leave the bicycle on a cold rainy night.

HOW thE e-BIKE WORKS

Why IS THE DISPLAY SO IMPORTANT?

Numa bicicleta eléctrica, um Mostrador mostra-nos informações como a velocidade em tempo real, a distância estimada de acordo com o modo de motor selecionado e o nível atual da bateria, entre outras.

Most importantly, the display allows us to control the electric motor.

HOW AN ELECTRIC ENGINE POSITIONED IN THE MIDDLE OF THE E-BIKE CAN BE OF AN ADVANTAGE?

It helps better balance the gravity centre of the electric bicycle, so that means increased stability. Also, it is possible to obtain increased efficiency from the battery.

A BICICLETA ELÉCTRICA FAZ BARULHO?

Not at all!

Some urban bikes pass by completely unnoticed, even in moments of effort (such as going uphill).

COMO POSSO ALOQUETE A BICICLETA ELÉCTRICA EM SEGURANÇA?

Por exemplo, numa bicicleta convencional, o quadro é o componente mais robusto.

Nevertheless, it is advisable to use a steel chain or a foldable locker strong enough to lock the bicycle's frame and the front wheel to an electric post, tree or bicycle dock.

Preferably, we also advise locking the saddle, bearing in mind that after the front wheel is the most susceptible component.

Nowadays, you can enhance your e-bike's security with advanced systems like Bosch's alarm technology.
This innovative system combines a motion-sensitive alarm with a GPS tracker.
If someone tampers with your e-bike, the alarm emits a loud warning sound to deter theft.
In addition, the GPS tracker allows you to locate your bike's position in real time through a connected app.
For extra security, the system also disables the motor, making it impossible for thieves to ride away with your e-bike.
This comprehensive protection offers peace of mind and ensures your e-bike stays safe.

CIRCULAÇÃO

A QUE VELOCIDADE SE PODE ANDAR NUMA BICICLETA ELÉCTRICA?

In terms of assistance, a standard electric bicycle offers motor support up to 25 km/h.

On the other hand, high-speed versions can reach up to 45 km/h.

However, with a bit more effort from our legs or in special situations (like going downhill), we can exceed these speeds.

SÓ POSSO MUDAR DE VELOCIDADE COM A BICICLETA EM MOVIMENTO, CERTO?

Depending on the system, it is possible to gear a shift while the bicycle stopped. The internal gear hub system such as the Shimano Nexus or Enviolo NuVinci have this characteristic.

Para o contexto urban , como é o caso do Porto, é de todo preferível, tendo em conta que ajuda a ultrapassar os muitos altos e baixos.

COMO É QUE O MOTOR ELÉCTRICO AJUDA A PEDALAR?

It offers assistance alongside the selected engine mode, pedal pressure and general speed.

We have traditionally four options:

  • Eco, for battery saving;

  • Tour, for a continuous ride;

  • Sport, if we want a bit more of power;

  • Turbo, which means maximum assistance and battery usage.

Performance Line CX mountain Os modelos, da Bosch, incluem o modo eMTB, que lê automaticamente a necessidade de apoio através da pressão do pedal, entre os valores dos modos Tour e Turbo.

UMA BICICLETA ELÉCTRICA PODE CIRCULAR NA ESTRADA?

As a velocipede, the electric bicycle can circulate either on the road, bicycle path or priority vehicle lanes. Sidewalks are exclusive for pedestrians.

PRECISO DE UMA CARTA DE CONDUÇÃO PARA ANDAR DE BICICLETA ELÉCTRICA?

Não. Mas não está livre de multas se cometer contra-ordenações.

É OBRIGATÓRIO TER UM SEGURO ESPECIAL?

Como velocípede, o seguro não é obrigatório.

POSSO VIAJAR NOS TRANSPORTES PÚBLICOS COM UMA BICICLETA ELÉCTRICA?

Sim. Normalmente, há locais específicos mais adequados para o fazer, como o primeiro e o último vagão dos comboios ou junto à porta traseira do autocarro.

QUANTOS QUILOS POSSO TRANSPORTAR NUMA BICICLETA ELÉCTRICA?

Beyond our weight, an electric bicycle can carry around 110/120 kg.

However, cargo models can double these values.

CUIDA DE TER

CAN I EXERCISE WITH AN E-BIKE?

Yes, of course!

Even though an electric bicycle allows you to go further than a conventional one, you can still maintain a healthy lifestyle while enjoying the ride.

It's all about having fun while staying active!

QUANTO É QUE PESAM?

A regular electric bicycle can weight from 20 to 26/27 kg.

E COMO LIMPAR UMA BICICLETA ELÉCTRICA?

We can clean the same way as the conventional bicycle.

The exception is regarding the electric components, that require special care.

Generally, they are protected by good sealing by most brands.

CAN THE E-BIKE BE EXPOSED TO RAIN?

You can still ride in bad weather, as the electric bike helps you manage strong winds.

However, prolonged exposure to rain may damage some components.

Fortunately, manufacturers, like Riese & Müller, ensure their models are well-sealed to protect key parts from the elements.

COMO É QUE O MOTOR ELÉCTRICO AJUDA A PEDALAR?

The top brands design models that perform hundreds of calculations per minute, taking into account factors like pedal pressure, pedal rotations per minute, selected gear, and the total weight of the bike, among others.

Based on this data, the system adjusts the level of assistance according to the chosen motor mode.

TENHO DE USAR UM CAPACETE?

Although it is not mandatory to wear a helmet while riding a conventional bicycle, on an electric that is not the case.

For your sake - and others - always use a helmet whether the chosen bike.

SO THE FURTHER EXPENSIVE THE E-BIKE, THE BETTER IT IS?

The price is certainly one indicator of a product's quality, but how limited would we be if we only considered the price tag?

It’s a mistake not to explore other options and fully understand what we’re about to invest in.

That’s why trying it out is essential to gaining the best possible knowledge before making a decision.

PARA CICLO

POSSO EXPERIMENTAR UMA BICICLETA ELÉCTRICA ANTES DE A COMPRAR?

Of course!

We strongly encourage you to try before buying.

schedule a test-ride

IN CASE OF AN ORDER, HOW LONG DOES IT TAKE TO GET THE E-BIKE?

Não mais do que três semanas.

AND DOES THE E-BIKE ARRIVE IN PORTUGAL FULLY ASSEMBLED?

Almost.

There’s always a tweak or two to make after the client rides it for the first time.

Also, if you’ve ordered any extras to add, they usually need to be assembled by us at the shop, as the box the bike comes in has limited space.

ONDE POSSO COMPRAR PEÇAS PARA A MINHA BICICLETA ELÉCTRICA?

Any bike component shop can help you, but at CICLO, we provide a more personalized service.

WHERE CAN I FIND REVIEWS TO THE E-BIKES YOU SELL?

In our blog, we have several detailed reviews of our electric bicycles.

É OBRIGATÓRIO TER UM SEGURO ESPECIAL?

Como velocípede, o seguro não é obrigatório.

SE EU PERDER AS CHAVES DA BATERIA, A CICLO PODE AJUDAR-ME?

De facto. Cada chave tem um código exclusivo associado para encomendar uma nova.

HOW MANY KILOMETERS SHOULD I EXPECT BEFORE SENDING MY E-BIKE FOR A GENERAL REVIEW?

Generally speaking, you don’t need to be overly precise with the mathematics.

Just because the bike is electric doesn’t mean it requires more frequent reviews.

An annual check-up is usually sufficient.

E COMO FUNCIONA A GARANTIA DE UMA BICICLETA ELÉCTRICA?

The frame comes with a five-year warranty, while the components are covered for two years.

POSSO PERSONALIZAR OS COMPONENTES DA BICICLETA?

In short, yes.

Although, some are only available once ordering (for example, the double battery option).